FAQ (Frequently Asked Questions)


Shipping to US, UK and EU Countries.

Yes, we ship to the United Kingdom, USA and EU Countries. We also ship WORDLWIDE including Canada, New Zealand and Australia.

If ordering from the UK or US, products will usually be shipped from the
country ordered from to avoid customs issues where possible.

All products ordered from countries outside the US and UK will be shipped from the UK [*]

How Long Before My Order Is Ready To Ship?

UK orders usually arrive 3-7 business days after shipping

US orders usually arrive 5-7 business days after shipping

EU orders usually arrive 5-10 business days after shipping

International orders usually arrive 7-10 business days after shipping

We commence the fulfilment process as quickly as possible so we cannot cancel any orders once they are placed.

Please allow 4-8 Business Days for production and shipment of your order.

I've Entered The Wrong Shipping Address, Can I Change It?

Please ensure that the correct and complete address is entered at the time of checkout. We commence the fulfilment process as quickly as possible so we cannot rectify or change an incorrect or incomplete address that is already in production. We also cannot be held responsible for any item(s) that get lost or do not arrive due to being sent to an incorrect or complete address. If you do enter the wrong address please contact us immediately as this cannot be changed once the order is in production. It is the customers responsibility to ensure the correct address is entered at the time the order is placed.

Do you also accept cryptocurrency payment such as Bitcoin/Ethereum?

Yes, we currently also accept the following Cryptocurrency types as payment for orders:

Bitcoin
Bitcoin Cash
Ethereum
Litecoin
DAI
USDC

Conditions of Returns

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

We gladly accept returns providing that it is not more than 30 days since purchase and that you:

Contact us within: 14 days of delivery
Dispatch items back within: 21 days of delivery

We don't accept exchanges or cancellations
We do NOT accept cancellations on any orders as they go into production when order is placed and cannot be cancelled. But please contact us if you have any problems with your order.

Do You Offer Discounts?

Yes, simply join our newsletter by entering your email and subscribing at the bottom of our homepage and you'll get 10% off your first order or sign up on the page at the link below:

https://www.designermugsonline.com/pages/vip-newsletter

 

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[*] We reserve the right to fulfil and ship your order from outside the UK.